RETURN POLICY
HOW DO I RETURN MY ORDER?
Enter your order number and email to start the process.
Follow the instructions and choose the products you want to return.
Once your application is accepted, you will receive an email with the next steps.
RETURN CONDITIONS
You have 14 days from the delivery date to return an item.
The item must be in its original, unused condition.
The item's complete packaging must be returned in its original condition (label, cover, etc.). The cover must be protected by its packaging and another shipping box.
We do not offer exchanges. We invite you to process a return and place a new order with the desired size.
HOW DO I RETURN MY ORDER?
Once we receive and approve the return, the refund may take up to 10 business days to appear in your bank/PayPal account. Refunds are always issued using the same payment method you used for the purchase.
Shipping and return costs are the responsibility of the customer. Nacht Werks does not refund shipping or return costs.
RETURN SHIPPING COSTS
The buyer is responsible for return shipping costs. Nacht Werks is not liable for return shipping costs or losses incurred by the shipping company. You must use a shipping service that covers customs and import duties at the destination.
REFUNDS OUTSIDE THE EUROPEAN UNION AND THE CANARY ISLANDS
We will not accept returns that require customs fees or other taxes.
Please ensure you pay all listed fees and taxes before submitting your return. Otherwise, these fees will be deducted from your refund.
I HAVE OTHER QUESTIONS
If you have questions about a return, you can contact us at info@nachtwerks.com
DEFECTIVE PRODUCT
If you receive a defective product, please contact us within the first 5 days after delivery at the following email address: info@nachtwerks.com
I RECEIVED THE WRONG SIZE OR MODEL
If you have received a product that does not match the items listed in your order confirmation email, please contact us by email at info@nachtwerks.comPlease provide your order number, describe any errors related to the received products, and send a photo of the received items to expedite our response.